01271 373311 

Disclaimer, Terms & Conditions, Privacy Policy and Cookie Policy 

Disclaimer 

Your use of this website is subject to the following terms and conditions, which you are deemed to accept each time you use the Barnstaple Town Council website. This page explains how this website is managed, how information you give to us is used, and the ways in which we protect your privacy. 
 
The information contained in this website is for general information purposes only. The information is provided by Barnstaple Town Council and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 
 
Barnstaple Town Council (or its agents) shall not be liable for any loss or damage or any direct, indirect or consequential loss, arising out of or in connection with the use of the information either contained within this website or from any of its hyperlink connections to other websites. 
 
Barnstaple Town Council may make improvements and/or changes to the content of this information at any time without notice. All information within the website is subject to change without notice. 
 

Terms & Conditions 

INTERRUPTIONS AND OMISSIONS IN SERVICE 

Whilst Barnstaple Town Council will try to ensure that the standard of this website remains high and to maintain the continuity of it, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time that are outside the control of the Town Council. 
 
Barnstaple Town Council does not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this website (or any particular part of it) or to provide the service offered on this website. 
 
We may vary the specification of this site from time to time without notice. 

USE OF OUR WEBSITE 

You may only use this website for lawful purposes when seeking information. You must not under any circumstances seek to undermine the security of the website or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this website. 

LINKS TO THIRD PARTY SITES 

Barnstaple Town Council cannot and has not reviewed all pages of the sites linked to this website and therefore cannot be liable for their content. Users link to other websites at their own risk and use those websites according to the terms and conditions of use of each of them. Barnstaple Town Council has no control over the nature, content and availability of those other sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 

COPYRIGHT 

No part of this website may be copied or imitated in whole or in part. No logo, graphic, sound or image from this website may be copied or re-transmitted unless expressly permitted by Barnstaple Town Council. 

CONTENT RIGHTS 

This website is deemed to be “in the public domain” and the information contained within it. The rights in material on this site are protected by international copyright, software and trademark laws and you agree to use this site in a way which does not infringe these rights. You may copy material on this site for your own private or domestic purposes, but no copying for any commercial or business use is permitted. 
Photographs, images and video contained within this website are the copyright of the photographer or creator. Copies may only be obtained by seeking direct permission from Barnstaple Town Council. This excludes all images that are Crown Copyright Reserved. 

LIABILITY 

Barnstaple Town Council accepts no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption of data or for any other indirect or consequential loss whatsoever) arising from the use of the website and Barnstaple Town Council hereby excludes any such liability, whether in contract, tort (including for negligence) or otherwise. Barnstaple Town Council hereby excludes all representations, warranties and conditions relating to this website and your use of it to the maximum extent permitted by law. 
 
You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this website. 

CHANGES TO TERMS AND CONDITIONS AND INVALIDITY 

These website terms and conditions may be changed by us at any time and we will place an updated version on this page. You will be deemed to accept the terms and conditions (as amended) when you next use this site following any amendment. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties. 
 
If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect. 

GOVERNING LAW 

Any dispute or claim concerning or arising from this website shall be determined in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in determining such disputes or claims. 

CHANGE IN YOUR DETAILS OR YOUR ORGANISATION’S DETAILS 

If your contact details change, or those of the organisation that you represent, you can request that the details we hold are altered by sending an e-mail notification to [email protected] 

ACCESS TO DATA 

You have the right to be told what personal information we hold about you on our databases. Please refer to the Barnstaple Town Council’s Data Protection Policy for further details. An administrative charge may be made for fulfilling this request. 
 
Barnstaple Town Council is bound by the Freedom of Information Act 2000 and the Data Protection Act 1998. For more information about information held by Barnstaple Town Council or the way in which we use your personal information please contact: 
The Town Clerk, Barnstaple Town Council, Barum House, The Square, Barnstaple, EX32 8LS. 
 
 
Tel: 01271 373311 
 

Privacy Policy 

Information we collect from users of the site will be stored by us on computers in the UK and may be used to provide any services requested by you and also to tell you about important changes to the site and its functionality. We will use the contact details (your name, postal address, telephone number, fax number and e-mail address) as supplied by you. 
 

Cookie Policy 

We make use of cookies to gather valuable information about how users move around the site. This enables us to understand how the site is used and to make improvements. The information we gather by use of cookies does not include personally identifying information. 
 

Accessibility 

This accessibility statement applies to the Barnstaple Town Council website at https://www.barnstapletowncouncil.gov.uk 
 
This website is run by Barnstaple Town Council. We want as many people as possible to be able to use this website. 
 
We’ve also made the website text as simple as possible to understand. 
 
AbilityNet has advice on making your device easier to use if you have a disability. 
 
How accessible this website is 
 
We know some content uploaded to this website is not fully accessible: 
 
most older PDF documents are not fully accessible to screen reader software 
live video streams do not have captions 
there’s a limit to how far you can magnify the map on our ‘Contact us’ page, which is provided by a third party (Google) 
 
What to do if you cannot access parts of this website 
 
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 
 
call 01271 373311 
write to us or visit us at: Barum House, The Square, Barnstaple, Devon, EX32 8LS 
 
We’ll consider your request and get back to you in 10 working days. 
 
If you cannot view the map on our ‘contact’ page, call or email us for directions https://www.barnstapletowncouncil.gov.uk/contact/ 
 
Reporting accessibility problems with this website 
 
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 
 
Town Clerk 
Barnstaple Town Council 
Barum House 
The Square 
Barnstaple 
Devon 
EX32 8LS 
 
Email: [email protected]towncouncil.gov.uk 
 
Tel: 01271 373311 
 
 
Enforcement procedure 
 
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 
 
 
Contacting us by phone or visiting us in person 
 
Find out how to contact us https://www.barnstapletowncouncil.gov.uk/contact/ 
 
 
Technical information about this website’s accessibility 
 
Barnstaple Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 
 
 
Non accessible content 
 
Some pages may contain attachments which are not currently compliant, such as: 
 
Older PDF files such as Meeting Minutes and Agendas published before 23rd September 2018. 
Videos. 
Content produced by third parties or using third party software. 
 
 
Non compliance with the accessibility regulations 
 
We will do all we can to identify content that is non-compliant. 
 
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). 
 
We plan to add text alternatives for all images by December 2020. When we publish new content we will make sure our use of images meets accessibility standards. 
 
Disproportionate burden 
 
We have not identified any areas that we believe constitute a disproportionate burden. 
 
Content that’s not within the scope of the accessibility regulations 
 
PDFs and other documents 
 
Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way. 
 
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). 
 
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018. 
 
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, where possible, we plan to either fix these or replace them with accessible HTML pages. 
 
Any new PDFs or Word documents created by us will meet accessibility standards. 
 
 
What we’re doing to improve accessibility 
 
We plan to improve accessibility on this website by addressing non-compliance issues (where possible) by December 2020. 
 
We will provide staff training to ensure that all new content added meets accessibility criteria. 
 
Modern.Gov 
 
We link to some content which is hosted by Modern.Gov 
The Modern.gov accessibility statement is as follows: 
“The content of this website has been designed to work towards AA standards of the W3C 2.0 Web Content Accessibility Guidelines. We aim to continually make improvements to meet these guidelines. The design and coding of the website has been implemented to support adaptive technologies (such as screen readers and text-only browsers). Maintaining an accessible site is an ongoing process and Civica are continually working to offer a user friendly experience. However, if you have any problems using this web site please let us know via the Modern.gov Contacts page.” 
 
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